Medical Records

How to Request Your Medical Records

Cameron Chiropractic Clinic and Rockdale Chiropractic Clinic

Patients have the right to access their medical records under the Health Insurance Portability and Accountability Act.

Step 1: Complete a Medical Records Request Form

To request your records, please complete our Authorization for Release of Information form.

Step 2: Provide Required Information

Please make sure your form includes:

  • Full name (and any previous names)
  • Date of birth
  • Phone number and/or email
  • Specific records requested (example: dates of service, imaging, labs)
  • Delivery method (email, fax, or pick-up)
  • Signature and date

Step 3: Submit Your Request

You may submit your completed form by:

  • Email: Camrockchiro@gmail.com
  • Fax: 254-697-8110 (Cameron Office) 512-446-9596 (Rockdale Office)
  • Mail: 805 N Travis Ave, Cameron, TX 76520
  • In Person: Cameron or Rockdale office

Step 4: Identity Verification

For your privacy, we may require a copy of a valid photo ID.

Step 5: Processing Time

  • Requests are typically completed within 7-10 Business Days
  • Per HIPAA guidelines, requests may take up to 30 days

Step 7: Questions or Assistance

If you have questions or need help with your request, please contact our office

To file a complaint against a chiropractor in Texas, submit a written complaint form to the Texas Board of Chiropractic Examiners (TBCE) via their online portal, email, fax, or mail. Complaints must include your contact information, the licensee's name, and a description of the incident.

To file a complaint against a chiropractor in Texas, submit a written complaint form to the Texas Board of Chiropractic Examiners (TBCE) via their online portal, email, fax, or mail. Complaints must include your contact information, the licensee's name, and a description of the incident.

Ways to File a Complaint

  • Online Portal: Use the  TBCE Complaint Portal
  • Email: Send the complaint form to complaints@tbce.state.tx.us.
  • Mail: Texas Board of Chiropractic Examiners, Compliance and Investigations Division, 1801 Congress Avenue, Suite 10.500, Austin, TX 78701.
  • Fax: (512) 305-6705.
  • Phone (Hotline): 1 (800) 821-3205 or (512) 305-6708.

Information Needed

The Board requires a completed, signed complaint form containing:

  • Your name, address, and phone number.
  • The name of the chiropractor or facility involved.
  • Specific details of the complaint (date, time, and description of the incident).

Key Things to Know

  • Jurisdiction: The TBCE investigates violations of the Chiropractic Act and board rules.
  • Investigation: The board reviews all complaints to determine if they have jurisdiction and if a violation occurred.
  • Confidentiality: The board is required to maintain the confidentiality of investigative reports and complaints.
  • Not Anonymous: The board generally does not accept anonymous complaints

For further assistance, you can contact the Texas Chiropractic Association or call the complaint hotline at 800-821-3205.

File a Consumer Complaint

To file a consumer complaint in Texas, submit an online complaint via the Texas Attorney General's Consumer Complaint Portal. For specific industries, file with the appropriate state agency, such as the Texas Department of Licensing and Regulation or the Texas Department of Banking.

How to File a Complaint with the Texas Attorney General:

  • Online: Use the Consumer Complaint Portal to submit your complaint (takes about 15 minutes).
  • By Mail: Download and fill out the Consumer Complaint Form (PDF) and mail it, along with copies of supporting documents, to:Office of the Attorney General, Consumer Protection Division, P.O. Box 12548, Austin, Texas 78711-2548

Key Tips and Information:

  • Be Specific: Include the business name, address, a clear description of the problem, and relevant dates.
  • Provide Evidence: Attach copies of receipts, contracts, or correspondence. Do not send originals.
  • Public Records: Note that complaints filed with the Attorney General are open to the public.
  • No Legal Advice: The Attorney General's office does not provide legal advice or resolve individual complaints, but uses them to investigate patterns of wrongdoing

Other Resources for Complaints:

  • Better Business Bureau (BBB):

File a complaint online

  • Federal Trade Commission (FTC):

Report fraud and scams

  • Consumer Financial Protection Bureau (CFPB):

Submit a complaint about financial products.

  • Texas Department of Licensing and Regulation (TDLR):

File a complaint against licensed professionals.